How do I know if my sump pump needs repair or replacing?

Signs include a pump that runs nonstop, will not start when the pit is full, turns on and off every few seconds, makes grinding or rattling noises, or leaves water in the pit. Many of these are repairs, such as a stuck float, a failed check valve or a clogged discharge line. We find the cause first and give you a written price for each option.

Why does my sump pump run constantly?

Common causes are a float switch stuck in the on position, a failed check valve that lets water run back into the pit, a clogged discharge line, or a pump that cannot keep up with the water coming in. We check each one and tell you which it is.

Is a sump pump problem an emergency?

Water coming into the house is. Keep away from standing water near electrical equipment, move what you can off the floor and call us. We prioritize those calls, but we do not dispatch overnight, so if it happens after hours, call when the office opens at 7:30 a.m. on weekdays or 8 a.m. on Saturday.

Do you repair sump pumps as well as install them?

Yes. We repair sump pumps and install new ones. A repair is usually right when the motor is fine and the problem is the float, check valve, discharge line or power. Replacement makes sense when the motor has failed or the same pump keeps failing.

What is the difference between a sump pump, a sewage ejector pump and a grinder pump?

A sump pump moves groundwater or rainwater out of a pit. A sewage ejector pump lifts wastewater from a basement bathroom up to the sewer line. A grinder pump grinds wastewater and pushes it uphill to the main. They are not interchangeable.

How much does sump pump repair or replacement cost?

It depends on what is wrong and whether the pump needs replacing. We give you a written price for each option before any work starts. A $65 trip charge applies and is credited toward the work.

Can you service sump pumps in Jonestown and Point Venture?

Yes. We serve Jonestown, The Hollows, Northshore on Lake Travis and Point Venture as well as Lago Vista.

Sump Pump Repair & Installation

What does a sump pump do?

A sump pump sits in a pit at the lowest point of a basement, crawl space or garage. When water collects in the pit, the pump switches on and pushes it out and away from the house before it can rise. We repair and install sump pumps for homes in Lago Vista, Jonestown, The Hollows and around Lake Travis. Call (512) 662-2949.

Signs your sump pump needs attention

The pump runs nonstop, or turns on and off every few seconds
The pump will not start when the pit is full
It is louder than it used to be, or it rattles or grinds
Water stays in the pit and does not go down
The pump is old and you have never tested it

If there is standing water near outlets, a panel or an appliance, stay out of it and turn off power at the breaker only if you can reach the breaker without stepping in water. Then call us.

What usually goes wrong

Most sump pump calls come down to a few causes: a float switch that is stuck or tangled, a failed check valve that lets water run back into the pit, a clogged or frozen discharge line, a power or breaker problem, or a pump that has simply worn out. Several of these are repairs, not replacements. We find the cause first and tell you which one it is.

Repair or replace the pump?

A repair is usually right when the pump motor is fine and the problem is the float, the check valve, the discharge line or the power. Replacement is worth discussing when the motor has failed, the same pump keeps failing, or a repair would cost close to a new pump. You get a written price for each option, with what it fixes and what it does not. If you already have a quote from someone else and want a second look, call us.

What a sump pump installation includes

A pump matched to your pit and the water it has to move
A check valve on the discharge line
A discharge line routed away from the house
The float set and tested
A test with water before we leave

We install Liberty Pumps. If your pit, wiring or discharge line needs work beyond this list, we say so in the written price before we begin.

Sump pump, sewage ejector pump or grinder pump?

They sound alike but do different jobs. A sump pump moves groundwater or rainwater. A sewage ejector pump lifts wastewater from a basement bathroom up to the sewer line, and a grinder pump grinds wastewater and pushes it uphill to the main. Do not use a sump pump for wastewater. See our sewage ejector pump and grinder pump service pages if that is what you have.

How a sump pump service call works

You call or text. Tell us what the pump is doing and whether there is water in the pit or the house.
We look at it. We check the pump, float, check valve, discharge line and power, and tell you what we find.
You get written options. You get a written price before any work starts. Nothing begins until you approve.
We fix it and test it. We run water into the pit to confirm the pump starts, moves the water and shuts off.

A $65 trip charge applies and is credited toward the work if you go ahead.

If water is coming in now

Keep away from standing water around electrical equipment. Move what you can off the floor and call us. Those calls get priority. We do not dispatch overnight. If it happens after hours, call when the office opens at 7:30 a.m. on weekdays or 8 a.m. on Saturday. See also emergency plumbing.

Where we repair and install sump pumps

We serve homes across Lago Vista, including Highland Lake Estates, Bar-K Ranches, Tessera, Lakeshore Ranch, Waterford on Lake Travis, Marshall's Point, Montechino and North Shore Colony. We also serve Point Venture, Jonestown, The Hollows and Northshore on Lake Travis, and we also serve homes across Greater Austin. Our shop is at 20811 Dawn Dr, Unit 706, Lago Vista. If the water in your home comes from a pipe instead of the ground, see leak detection and broken pipe repair.

Hours: Monday to Friday 7:30 a.m. to 8 p.m., Saturday 8 a.m. to noon.

We look at the pump first, give you a written price before any work begins, and test it with water before we leave. Serving homes in Lago Vista, Jonestown and around Lake Travis.

We look at it

We check the pump, float, check valve, discharge line and power, and tell you what we find. A $65 trip charge applies and is credited toward the work.

You get written options

You get a written price for each option, with what it fixes and what it does not. Nothing starts until you approve it.

We repair or install it

We make the repair or install the new pump, with a check valve and a discharge line routed away from the house.

We test it with water

We run water into the pit to confirm the pump starts, moves the water and shuts off. Then we go over what we did with you.

Sump Pump Repair & Installation in Lago Vista, TX

What to Know About Sump Pump Repair and Installation