Crystal Falls Parkway, TX Plumbing

Finally, a plumbing company that actually fixes the problem. How did I find them you ask? I asked Chat GPT: "plumbing company that specializes in grinder pump and alarm issues", several big name companies came up, but when I looked at their website and reviews, I had no luck with wording. I found One company but they came out twice to take my money. They did not solve my issues. Then I kept looking on Google search, which actually recommended this company. I checked out 3 other companies, but the reviews that people write are not helpful! I am glad that your doggies liked the technicians, and that the company did a "good job"... what job? what exactly did the said company do for you? (LOL) I am not a good writer, so I finally asked Chat GPT to help me write and this is the condensed version of my TMI: After years of dealing with grinder pump issues and getting nowhere with other plumbers, Real Texas Plumbing out of Lago Vista came through—prompt, professional, and actually knowledgeable. They made the trip out to my home in Buda and did more in one visit than other companies have in multiple appointments (and after taking my money). Other companies said they could "diagnose" and "fix" my grinder pump and alarm issues, but all they did was show up, poke around, and leave without a real plan. One even came back a second time just to install a clamp I had to suggest myself—thanks to a ChatGPT search. The alarm still went off the same night. Enter Efrain, the owner of Real Texas Plumbing, and his apprentice. They arrived on time, listened carefully as I explained the whole messy history—two years’ worth of frustration, an initial system installed without key components, and a “recommended” plumber who vanished halfway through the job. Efrain didn’t flinch. He was calm, courteous, and most importantly—he knew exactly what he was looking at. He immediately spotted the issue: a limp, cheap floater (the wrong kind) that never should’ve been installed. He pointed out the wires hanging out of a 4-inch hole, submerged in sewage, tangled and exposed. The alarm wiring was also unprotected and partially buried, which explained why heavy rains caused the motor to overrun and trigger the alarm. He showed me how he would’ve set it up: clean, secure, and safe—with a dome top for easier and safer maintenance. He explained everything clearly, answered all my questions, and respected the knowledge I had gathered from two years of trying to figure this out myself. No talking down. No excuses. Just solutions. This is what a plumbing service should be. If you're tired of vague promises, wasted time, and expensive “diagnoses” that go nowhere, do yourself a favor: call Real Texas Plumbing. Efrain will show up, figure it out, and actually fix it. No guesswork. No gimmicks.

These guys were great. Upfront about everything and explained what was wrong with my laundry drain issue. Very professional and took care of my problems as soon as they arrived. Highly recommend. Thank you Efrain and Ben!

Came out to repair my kitchen flood! Replaced and updated our valves. Super prompt, friendly, and professional.