Heater not working? We repair furnaces, heat pumps and ductless mini-splits across Lago Vista, Jonestown and the Lake Travis area. $65 trip charge, applied to the repair. Price before we start. No-heat calls get the next available slot.
When the heat goes out, you want a real person who knows what they're doing. Real Texas Plumbing - Heating and Air is a family-owned, licensed heating and air company based at 20811 Dawn Dr in Lago Vista, with a second location in Lakeway. Our technicians repair the heating systems Lago Vista homes actually have: heat pumps, electric furnaces, propane furnaces and ductless mini-splits. We find out what's wrong, tell you in plain English, give you a written price, and fix it the same visit whenever the part is on the truck.
Call (512) 662-2949
Open Mon to Fri 7:30 AM to 8 PM and Sat 8 AM to noon. No-heat calls get priority and the next available time slot. Our trip charge is $65, and we apply it toward your repair when you schedule the work.
Licensed and insured · Texas Responsible Master Plumber RMP44420 · TDLR AC Contractor TACLA22663C · Family-owned since 2018 · 4.9 stars on Google
Most no-heat calls start with the same quick check. It takes about five minutes and needs no tools.
Thermostat. Confirm it is set to Heat, not Cool or Off, and the set temperature is above the room temperature. If the screen is blank, try fresh batteries.
Breakers. Look for a tripped breaker for the indoor unit (often labeled Furnace, Air Handler or AHU) and the outdoor unit (Heat Pump or Condenser). Flip it fully off, then on, once. If it trips again, stop and call us; something is drawing too much current.
Filter. A filter packed with dust or cedar pollen chokes airflow and makes the system shut itself off on high limit. Pull it out; if you can't see light through it, replace it and wait 30 minutes.
Service switch and panel door. Near the furnace or air handler there's a switch that looks like a light switch, and the blower door has a safety switch. Make sure the switch is on and the panel door is seated.
Give it five minutes. Heat pumps and furnaces run a start-up sequence after a thermostat change. Wait five minutes before deciding it's dead.
Still cold? Call (512) 662-2949 and tell us what you checked. It shortens the diagnosis.
No heat in freezing weather, or someone in the house who can't handle the cold? Our emergency heating repair page covers the safety steps and how to protect your pipes until we arrive.
Smell propane or gas? Leave the house, don't touch light switches, and call your propane supplier or 911 from outside. Call us after.
Carbon monoxide alarm going off? Get everyone, including pets, outside and call 911.
Burning or electrical smell, scorched panel, or smoke? Turn the system off at the breaker and call us.
Heat pump outdoor unit coated in thick ice that hasn't cleared after a few hours? Switch the thermostat to Emergency Heat so you stay warm, and call us. Don't chip the ice off the coil.
Please don't bypass a safety switch, relight a pilot or burner you're unsure about, or heat the house with an oven, grill or unvented propane heater. Those can cause carbon monoxide or a fire.
Usually the heat pump is in defrost mode, the reversing valve is stuck, or refrigerant is low. Defrost is normal and lasts about 10 minutes; the outdoor unit may steam. Cold air for more than 15 minutes with the thermostat calling for heat means it needs a technician.
The electric strips are doing all the work. The house stays warm, but your Pedernales Electric bill will show it. Common causes are a failed outdoor fan motor, a bad defrost board, a failed capacitor, or a refrigerant leak. Call us before the bill does.
On propane and gas furnaces this is most often a dirty flame sensor, a failed hot-surface ignitor, a tripped high-limit switch from a clogged filter, or a pressure switch that won't close. On propane homes, an empty or low tank and a frozen regulator are the first things we rule out in a freeze.
One or more heat strips or their sequencers have failed. The blower runs, the air is barely warm, and the system runs for hours. This is a common repair in Lago Vista's older electric-only homes.
Turning on and off every few minutes points to a clogged filter, a dirty flame sensor, an oversized system, or a thermostat placed where a vent blows on it.
A bang at startup on a gas furnace is delayed ignition and needs attention. Grinding or squealing is a blower motor or bearing. Rapid clicking with no ignition is the ignitor or control board trying and failing.
A failed transformer, a blown low-voltage fuse on the control board, a float switch tripped by a clogged condensate drain, or a thermostat wiring fault.
You call and tell us what you're seeing. We ask what the system is doing, what you've checked, and how old the equipment is. No-heat calls go to the next available slot.
We find the real cause. We test power, thermostat signals, airflow, ignition or heat strips, the blower, refrigerant pressures on heat pumps, and the safety controls, and show you what failed. No guessing.
You get a written price before we start. You see the price for the fix, and the $65 trip charge comes off it. If replacement makes more sense, we say so and give you that number too.
We fix it and test it. We run a full heat cycle, check temperature rise across the system, clean up, and answer your questions.
The trip charge is $65, and it is applied toward the repair when you schedule the work with us. Repair pricing is given in writing after diagnosis and before work starts, so there are no surprises on the invoice. If a repair isn't worth the money, we'll tell you.
What moves the price: which part failed (a capacitor or flame sensor is a small job; a blower motor, control board or reversing valve is a larger one), the type and age of the system, how hard the unit is to reach (attic installs are common on the lake), and whether the part is on the truck or has to be ordered.
Repair it if the system is under about 12 years old, this is its first real problem, and the fix is a small share of a new system's price. Think about replacing when the system is 12 to 15 years or older, it has needed repairs two winters in a row, the repair is more than a third of replacement cost, or the problem is a safety issue like a cracked heat exchanger or a failing compressor.
How old is the system?
Have you paid for repairs more than once in the last two years?
Is this repair a big share of what a new system would cost?
Is the problem a safety issue, like a cracked heat exchanger?
We give you both numbers and let you decide. If another company has already told you to replace, we're glad to give a second opinion for the same $65 trip charge. See our heating replacement page for what a new system involves.
Repair is one part of our heating services in Lago Vista, which also cover tune-ups, replacement, thermostats and duct sealing.
Heat pumps, the most common heating system in Lago Vista. If yours is stuck on Emergency Heat or Aux, it works, but it's running electric strips at several times the cost.
Electric furnaces and air handlers with heat strips, common in older lake homes without propane.
Propane furnaces, the gas furnaces we see most around the lake.
Ductless mini-splits, popular for additions, garages and lake-house bunk rooms.
Smart and conventional thermostats, including Nest, ecobee, Honeywell and White-Rodgers.
Heating gets a short, hard season here. Systems sit idle from March to November, then get asked to run flat out during a hard freeze, which is when weak capacitors, tired ignitors and marginal heat strips give up. The February 2021 freeze, the February 2023 ice storm and the January 2024 cold snap all brought waves of no-heat calls across the Lake Travis area, often while Pedernales Electric was restoring power. Mountain cedar season runs late December through February and clogs filters faster than any other time of year, which trips high-limit switches and shuts furnaces down. And a lot of homes around the lake are weekend or seasonal places where a failed heater goes unnoticed for weeks.
A heating tune-up in October or November catches most of this before the first freeze.
A lot of Lago Vista homes sit empty for stretches, and the area has seen hard freezes. If your house sits empty, a smart thermostat that alerts your phone when the indoor temperature drops is the cheapest insurance against frozen pipes. We install them. If you come back to a cold house, call us and tell us how long it sat; we'll check the plumbing side while we're there, since we're plumbers too.
Our shop is at 20811 Dawn Dr, Unit 706, Lago Vista, TX 78645, and we also have a Lakeway location at 2802 Flintrock Trace, Lakeway, TX 78738. We repair heating all over Lago Vista, including Highland Lake Estates, Bar-K Ranches, Lago Vista Country Club Estates, Tessera on Lake Travis, Lakeshore Ranch, Marshall's Point, Rancho Cielo, Waterford on Lake Travis, Montechino and Bella Vista. We also serve Jonestown, Point Venture, The Hollows and Lakeway, plus Bee Cave, Leander, Cedar Park, Anderson Mill, Crystal Falls Parkway and Austin.
"They came out the same day, found the issue, and fixed it." Ajinoam M., Lago Vista
"The owner himself came out to my place to fix our heater." Kristen F.
A yearly heating tune-up catches worn parts before the first cold snap. Our Real Home Care plan covers plumbing and heating and air together.
Related services: heating tune-ups, heating replacement, emergency AC repair and AC repair.
Tell us what the system is doing, what you have already checked, and how old the equipment is. Symptoms help us arrive with the right parts. No-heat calls get the next available slot.
We test power, thermostat signals, airflow, ignition or heat strips, the blower, refrigerant pressures on heat pumps, and the safety controls, then show you what failed. No guessing, no parts-swapping.
You see the repair price in writing, and the $65 trip charge comes off it. If replacement makes more sense, we say so and give you that number too. You decide.
We make the repair, run a full heat cycle, check temperature rise across the system, leave the work area clean, and answer your questions before we go.
Straight answers to the questions Lago Vista and Lake Travis homeowners ask us about furnace, heat pump and heater repair.
See real feedback on fast fixes, honest service, and dependable heating and plumbing work
"Fast service. Didnt charge me anything for coming out."
"Efrain was outstanding, honest in his assessment of the situation. Very nice and personable. Willie was my installation technician. Very professional and efficient."
"We had a great experience with Real Texas Plumbing! We came home to our grinder pump being out. They were here first thing in the morning on a Sunday replacing it. They beat our first estimate by around $1500. They will be our go to company for plumbing and HVAC in the future."
"Friendly and knowledgeable techs came out, confirmed the problem and replaced what was needed. A very fair price compared other companies I had come out the day before."
"Very prompt arrival to fix leak in-ground, fixed everything in about an hour, very reasonable price, and glorious to be able to turn on a faucet or shower and get WATER!. I would/will use them again should any need arise. RECOMMENDED!"
"Amazing service. The day I called about my hot water heater, they came right out, tested it and replaced it!"
"Efrain, who is actually the business owner, did the service. He’s very nice, helpful and professional. We’re hoping that the grinder pump they installed lasts 2 decades."
"I had a fantastic experience with Real Texas Plumbing Heating & Air! Our grinder pump backed up, but their team responded quickly. The technician arrived on time, diagnosed the issue immediately, cleaned and serviced the unit, and tested the alarm and float switches before leaving. They were prompt, honest, and kept the area spotless. Exceptional service from start to finish."
"Super impressed with the detail of real Texas, plumbing and heating and air-conditioning. It was a Superfast transaction I’m really thankful they came out. Took care of everything. My hats off to Efrain and the whole company I live in Leander, Texas and for your heating and air-conditioning needs check out real Texas."
"Great service! These guys do a detailed inspection at a great rate. I wouldn’t use anyone else!"
"These guys are great. Scheduling was quick and easy. Derek came out and got my AC back up and running in no time. Polite and professional. I will be using them for my HVAC services in the future!"
"Same day service. Replaced the capacitor. Fast, reliable. Will use in future."
"Real Texas is the only company i will ever use after going through 3 others. They are fast, reliable and trustworthy. Derek is the best and truly cares about getting the job done right"
"Efrain and his team are phenomenal! Responses were timely with same day service. They went above and beyond to get our grinder pump running again on a holiday weekend. I highly recommend Real Texas Plumbing and Heating! Mary X."
"Prompt, professional, and all around EXCELLENT!! Thank you for the attention to our sump system, we are very happy!"
"Honestly, great service.They made an appointment.They were on time, they were prepared.And they got the job done."
"Great service! I’m extremely happy with the experience. It was very easy to schedule, they arrived when they said they would within an 1 hr window so I didn’t have to wait around all day, and they were able to fix my issue in short time. Very happy with the work and the fair price, will definitely use them going forward and recommending to everyone."
"I found Efrain four years ago and have used him for all of my plumbing needs since. Reasonably priced, responds quickly, and does a great job! I have used him to find and fix a leak near the valve by the street, replace exterior faucets, and replace a busted water heater. I consider him “my guy” for all plumbing needs."
"We called Efrain Saturday day about noon with a leaking disposal. He was out here in the 2 hours he promised with a new garbage disposal in hand. Took about an hour to replace and we don't have anymore to worry about. Appreciate his quick response and competent work. We will call Real Texas Plumbing in the future."
"Excellent service. Efrain and his buddy are heros. They fixed the grinder pump professionally, great attitude, no up selling, fair to good deal on pricing. Even triaged a sink leak for me. Highly recommend Efrain."
"We were out of town when we were notified that our septic alarm was going off. Real Texas Plumbing came out right away and replaced our lift system pump with one that should last for many years. They sent photos and explained what they had done which brought me a good deal of relief. Happy to have them on my team in case of an emergency."
"My grinder pump quit working this morning. I called Efrain and less than three hours later he had replaced the broken line and fittings inside the tank. He also bundled and tied up the electrical wires to get them away from the floats. I am very pleased with the quick response and excellent work."
"Hot water heater went out...shopped for "best" deal I could get on short notice. Efrain gave me "BEST" of 4 quotes...And came out same day and Removed and Replaced my water heater for MUCH less than other local in area dealers! He SAVED our Christmas!!!"
"Efron and his guys were at my home within a couple hours of my SOS for the dreaded grinder pump red light! They were on top of it and sent me a diagnosis quickly. Thank you so much for all of your assistance.!"
"They did a great job with fixing my ac unit and arrived on time and professional highly recommended"
"Excellent service! Efrain did an amazing job replacing my pump. He was on time, professional, and made sure everything was working perfectly before he left. Highly recommend!"
"These guys (Efran and his brother) are great. Efran answered his phone and came out the same day to fix my grinder pump. Great to work with and very knowledgeable. I would recommend highly."
"I ended up not needing service but they were so helpful on the phone while trying to reset my water heater! I will definitely use them in the future!"
"We are so grateful to have the team at Real Texas to help us w our plumbing and other needs at our house. We've had them come out for big issues and small and the price is always fair and the team friendly and reliable. Peace of mind for our home."
"New go to plumbing service! They came out to fix our water heater. They were prompt and thorough and very reasonable. Will definitely call Real Texas Plumbing for any future plumbing needs."
"If you have a grinder pump, these guys are the people to call! I had a grinder pump poorly installed by another company, and Real Texas Plumbing came out the same day I called and took care of everything."
"Used Real Texas for many projects at multiple properties and they consistently do top of the line work. They are our absolute go to for all things plumbing"
"I had a great experience with texas plumbing. They were professional on time and explained everything clearly before starting the work. The job was done quickly, i highly recommend them for anyone needing reliable plumbing service!"
"Great service, worked with me on the price and recommended a good brand on the new grinder pump they installed. Would work with them again."
"Had a great experience with Real Texas Plumbing! Efrain & Ben were polite, professional, and took the time to throughly explain my hot water heater replacement. The work was completely promptly and for a reasonable price. I will be using them in the future for any plumbing repairs."
"Real Plumbing was quick, clean and very respectful when they came to my home to replace 2 toilets. I will definitely have them back to do more plumbing work!"
"These guys were great. Upfront about everything and explained what was wrong with my laundry drain issue. Very professional and took care of my problems as soon as they arrived. Highly recommend. Thank you Efrain and Ben!"
"They were very professional and helpful at my new house, took care of grinder pump service for a good deal and helped check out other hvac issues in the home!"
"We called Real Texas Plumbing Heating and Air when we lost heat at our house in Lago Vista. They came out the same day, found the issue, and fixed it. They did a great job. I would definitely recommend them to anyone."
"Very happy with the service and quality of the work done at our home. They came out the same day I called and completed the work within a day!"
"Always quick to respond and get the needed work completed. Efrain is very knowledgeable about his work and simply, a nice guy to do business with!"
"Real Texas Plumbing came out early to repair my water heater and repair a tub faucet with new parts and did a great job. He took extra care to make all was working correct. I will recommend this company for good honest reliable work."
"Efrain is such a breath of fresh air and an asset to the Lago Vista community. His work is impeccable. He shows up on time and gets the job done in a timely manner. Highly recommend."
"Real Texas Plumbing replaced our hot water heater today. We are very happy. *price was fair *great appliance *Efrain (owner) arrived on time, was knowledgable and installed the heater perfectly. I recommend Real Texas Plumbing and will use them again!"
"Efrain is honest, reliable, gets the job done and no up-selling. He diagnosed, replaced a water heater pump that sprung a leak because of a faulty install of sub standard materials & parts by the builder. Would recommend him 100%"
"I had a broken grinder pump and my usual plumber wasn't responding to my calls. Efrain offered his services and came to my rescue. He is professional, experienced, trustworthy, and best of all, he shows up exactly when he says he will. Needless to say, my "usual" plumber has been replaced by Efrain."
Call (512) 662-2949 or request service online. Mon to Fri 7:30 AM to 8 PM, Sat 8 AM to noon. No-heat calls get the next available slot, and the $65 trip charge goes toward the repair.