The Hollows Plumber, Grinder Pumps & AC
Licensed plumbing, grinder pump, AC and heating service for homes in The Hollows. You get a written price before any work starts.
Plumbing, Grinder Pump & AC Service in The Hollows, Jonestown TX
Real Texas Plumbing – Heating and Air is a licensed, family-owned plumbing and HVAC company based in Lago Vista, about five minutes from The Hollows. We were named a 2024 and 2026 Nextdoor Fave. We repair and replace grinder pumps, water heaters, water softeners, leaking pipes, drains (kitchen, bath and main line drain clearing), air conditioners, heat pumps and furnaces in Hollows homes. Open Monday–Friday 7:30 a.m. to 8 p.m. and Saturday 8 a.m. to noon. Call or text (512) 662-2949.
Furnace not heating on a cold morning in The Hollows? See furnace repair.
4.9 stars on Google · Family-owned since 2018 · Texas Responsible Master Plumber RMP44420 · TDLR AC Contractor TACLA22663C
What Hollows homeowners call us about most
The Hollows is a 1,400-acre master-planned community on the north shore of Lake Travis in Jonestown, built from the mid-2000s to today across sections like Northshore, Canyon and Sanctuary. The homes are newer and larger, the lots are hilly, and most are on a low-pressure sewer system. That shapes the calls we get.
Grinder pump alarms
Most Hollows homes have a grinder pump in a buried tank that grinds wastewater and pushes it uphill to the sewer main. The pump, tank, alarm panel and the line to the main belong to the homeowner. If the alarm light comes on, stop using water, reset the pump's breaker once, leave the lid closed and call us. The usual causes are a failed float switch, a clog from wipes, a bad check valve or a wiring fault, and many are fixed without replacing the pump. See a grinder pump replacement we did at The Hollows.
What does a grinder pump replacement cost in The Hollows? Most replacements run $6,000 to $12,000 installed, depending on tank depth, the pump your system takes, how far the discharge line runs to the main, and whether the control panel or alarm failed too. Repairs cost a fraction of that. Every visit starts with a $65 trip charge that we credit toward the work, and you get a written price for each option before anything starts. More on how we diagnose is on our grinder pump repair and replacement page.
Water heaters and hard water
Lake Travis water is hard, and it scales up tankless units and tank heaters alike. Many Hollows homes have tankless water heaters that need a yearly descale to keep their flow and warranty. We flush and descale, repair, and replace tank water heaters for $2,200 to $4,400 installed. A water softener is the long-term fix.
AC systems that run all summer
Larger homes here often run two systems. The repairs we see most are failed capacitors, refrigerant leaks, frozen coils and clogged condensate drains. We repair AC, do seasonal tune-ups, and replace systems with a written price first.
Lake homes and second homes
A lot of Hollows homes sit empty for weeks at a time. We can walk you through shutting off and draining before a freeze, and a yearly plumbing and HVAC check catches small leaks before they become a wet weekend.
How we price
You get a written price before any work starts, and you decide whether to go ahead. Our trip charge is $65 and is applied toward any work we do. Grinder pump replacements run $6,000 to $12,000 installed; tank water heater replacements run $2,200 to $4,400 installed.
Nearby
We also serve the rest of Jonestown, Northshore on Lake Travis, Lago Vista and Point Venture.
Book a visit at The Hollows
Call or text (512) 662-2949, or use the form on this page. Tell us what the alarm panel is doing, and we'll tell you what to do until we get there.
The Hollows plumbing questions
Who do I call for a grinder pump alarm in The Hollows?
Call Real Texas Plumbing at (512) 662-2949. Stop using water, reset the pump's breaker once, leave the lid closed, and tell us what the alarm panel is doing. We repair, service and replace grinder pumps in The Hollows.
Who owns the grinder pump in The Hollows?
The homeowner. The pump, tank, alarm panel and the line to the main belong to the homeowner, so repairs and replacement are the homeowner's to arrange.
How much does a grinder pump replacement cost in The Hollows?
Most replacements run $6,000 to $12,000 installed, depending on tank depth, the pump your system takes, how far the discharge line runs, and whether the control panel failed too. Repairs cost a fraction of that, and you get a written price before any work starts.
Do you clear main line drains?
Yes. We clear kitchen, bath and main line drains.
Why does my tankless water heater need descaling?
Lake Travis water is hard, and the minerals scale up tankless units and tank heaters alike. A yearly descale keeps the flow up and protects the warranty. A water softener is the long-term fix.
What are your hours?
Monday to Friday 7:30 a.m. to 8 p.m. and Saturday 8 a.m. to noon. We don't dispatch overnight.
Do you charge to come out?
Our trip charge is $65, and it is applied toward any work we do.
— Our Top Services
Grinder Pump, Plumbing and HVAC Services in The Hollows
Why Neighbors Recommend Us
See what local homeowners say about the service, repairs, and results that earn their trust
"Very trustworthy team! I will definitely be using this company again!"
"Fast service. Didnt charge me anything for coming out."
"Efrain was outstanding, honest in his assessment of the situation. Very nice and personable. Willie was my installation technician. Very professional and efficient."
"We had a great experience with Real Texas Plumbing! We came home to our grinder pump being out. They were here first thing in the morning on a Sunday replacing it. They beat our first estimate by around $1500. They will be our go to company for plumbing and HVAC in the future."
"Friendly and knowledgeable techs came out, confirmed the problem and replaced what was needed. A very fair price compared other companies I had come out the day before."
"Very prompt arrival to fix leak in-ground, fixed everything in about an hour, very reasonable price, and glorious to be able to turn on a faucet or shower and get WATER!. I would/will use them again should any need arise. RECOMMENDED!"
"Amazing service. The day I called about my hot water heater, they came right out, tested it and replaced it!"
"Efrain, who is actually the business owner, did the service. He’s very nice, helpful and professional. We’re hoping that the grinder pump they installed lasts 2 decades."
"I had a fantastic experience with Real Texas Plumbing Heating & Air! Our grinder pump backed up, but their team responded quickly. The technician arrived on time, diagnosed the issue immediately, cleaned and serviced the unit, and tested the alarm and float switches before leaving. They were prompt, honest, and kept the area spotless. Exceptional service from start to finish."
"Super impressed with the detail of real Texas, plumbing and heating and air-conditioning. It was a Superfast transaction I’m really thankful they came out. Took care of everything. My hats off to Efrain and the whole company I live in Leander, Texas and for your heating and air-conditioning needs check out real Texas."
"Great service! These guys do a detailed inspection at a great rate. I wouldn’t use anyone else!"
"These guys are great. Scheduling was quick and easy. Derek came out and got my AC back up and running in no time. Polite and professional. I will be using them for my HVAC services in the future!"
"Same day service. Replaced the capacitor. Fast, reliable. Will use in future."
"Real Texas is the only company i will ever use after going through 3 others. They are fast, reliable and trustworthy. Derek is the best and truly cares about getting the job done right"
"Efrain and his team are phenomenal! Responses were timely with same day service. They went above and beyond to get our grinder pump running again on a holiday weekend. I highly recommend Real Texas Plumbing and Heating! Mary X."
"Prompt, professional, and all around EXCELLENT!! Thank you for the attention to our sump system, we are very happy!"
"Honestly, great service.They made an appointment.They were on time, they were prepared.And they got the job done."
"Great service! I’m extremely happy with the experience. It was very easy to schedule, they arrived when they said they would within an 1 hr window so I didn’t have to wait around all day, and they were able to fix my issue in short time. Very happy with the work and the fair price, will definitely use them going forward and recommending to everyone."
"I found Efrain four years ago and have used him for all of my plumbing needs since. Reasonably priced, responds quickly, and does a great job! I have used him to find and fix a leak near the valve by the street, replace exterior faucets, and replace a busted water heater. I consider him “my guy” for all plumbing needs."
"We called Efrain Saturday day about noon with a leaking disposal. He was out here in the 2 hours he promised with a new garbage disposal in hand. Took about an hour to replace and we don't have anymore to worry about. Appreciate his quick response and competent work. We will call Real Texas Plumbing in the future."
"Excellent service. Efrain and his buddy are heros. They fixed the grinder pump professionally, great attitude, no up selling, fair to good deal on pricing. Even triaged a sink leak for me. Highly recommend Efrain."
"We were out of town when we were notified that our septic alarm was going off. Real Texas Plumbing came out right away and replaced our lift system pump with one that should last for many years. They sent photos and explained what they had done which brought me a good deal of relief. Happy to have them on my team in case of an emergency."
"My grinder pump quit working this morning. I called Efrain and less than three hours later he had replaced the broken line and fittings inside the tank. He also bundled and tied up the electrical wires to get them away from the floats. I am very pleased with the quick response and excellent work."
"Hot water heater went out...shopped for "best" deal I could get on short notice. Efrain gave me "BEST" of 4 quotes...And came out same day and Removed and Replaced my water heater for MUCH less than other local in area dealers! He SAVED our Christmas!!!"
"Efron and his guys were at my home within a couple hours of my SOS for the dreaded grinder pump red light! They were on top of it and sent me a diagnosis quickly. Thank you so much for all of your assistance.!"
"They did a great job with fixing my ac unit and arrived on time and professional highly recommended"
"Excellent service! Efrain did an amazing job replacing my pump. He was on time, professional, and made sure everything was working perfectly before he left. Highly recommend!"
"These guys (Efran and his brother) are great. Efran answered his phone and came out the same day to fix my grinder pump. Great to work with and very knowledgeable. I would recommend highly."
"I ended up not needing service but they were so helpful on the phone while trying to reset my water heater! I will definitely use them in the future!"
"We are so grateful to have the team at Real Texas to help us w our plumbing and other needs at our house. We've had them come out for big issues and small and the price is always fair and the team friendly and reliable. Peace of mind for our home."
"New go to plumbing service! They came out to fix our water heater. They were prompt and thorough and very reasonable. Will definitely call Real Texas Plumbing for any future plumbing needs."
"If you have a grinder pump, these guys are the people to call! I had a grinder pump poorly installed by another company, and Real Texas Plumbing came out the same day I called and took care of everything."
"Used Real Texas for many projects at multiple properties and they consistently do top of the line work. They are our absolute go to for all things plumbing"
"I had a great experience with texas plumbing. They were professional on time and explained everything clearly before starting the work. The job was done quickly, i highly recommend them for anyone needing reliable plumbing service!"
"Great service, worked with me on the price and recommended a good brand on the new grinder pump they installed. Would work with them again."
"Had a great experience with Real Texas Plumbing! Efrain & Ben were polite, professional, and took the time to throughly explain my hot water heater replacement. The work was completely promptly and for a reasonable price. I will be using them in the future for any plumbing repairs."
"Real Plumbing was quick, clean and very respectful when they came to my home to replace 2 toilets. I will definitely have them back to do more plumbing work!"
"These guys were great. Upfront about everything and explained what was wrong with my laundry drain issue. Very professional and took care of my problems as soon as they arrived. Highly recommend. Thank you Efrain and Ben!"
"They were very professional and helpful at my new house, took care of grinder pump service for a good deal and helped check out other hvac issues in the home!"
"We called Real Texas Plumbing Heating and Air when we lost heat at our house in Lago Vista. They came out the same day, found the issue, and fixed it. They did a great job. I would definitely recommend them to anyone."
"Very happy with the service and quality of the work done at our home. They came out the same day I called and completed the work within a day!"
"Always quick to respond and get the needed work completed. Efrain is very knowledgeable about his work and simply, a nice guy to do business with!"
"Real Texas Plumbing came out early to repair my water heater and repair a tub faucet with new parts and did a great job. He took extra care to make all was working correct. I will recommend this company for good honest reliable work."
"Efrain is such a breath of fresh air and an asset to the Lago Vista community. His work is impeccable. He shows up on time and gets the job done in a timely manner. Highly recommend."
"Real Texas Plumbing replaced our hot water heater today. We are very happy. *price was fair *great appliance *Efrain (owner) arrived on time, was knowledgable and installed the heater perfectly. I recommend Real Texas Plumbing and will use them again!"
"Efrain is honest, reliable, gets the job done and no up-selling. He diagnosed, replaced a water heater pump that sprung a leak because of a faulty install of sub standard materials & parts by the builder. Would recommend him 100%"
"I had a broken grinder pump and my usual plumber wasn't responding to my calls. Efrain offered his services and came to my rescue. He is professional, experienced, trustworthy, and best of all, he shows up exactly when he says he will. Needless to say, my "usual" plumber has been replaced by Efrain."
Call (512) 662-2949 or send us a message. We'll book a visit and give you a written price before any work starts.